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Refund Policy

Effective September 2026
Our Commitment

New Earth Atlantis is committed to honouring the sacred nature of every session. Each session is personally prepared and held with full presence and intention. Because of this, our refund policy reflects both the value of the work and the importance of mutual respect for your booking commitment.

Please read this policy carefully before booking. By completing a booking you confirm that you have read and agree to these terms.

Cancellation & Refund Schedule
More than 48 hours notice
Full refund. If you cancel your session more than 48 hours before the scheduled start time, you will receive a full refund of your payment.
24–48 hours notice
50% refund. If you cancel between 24 and 48 hours before your scheduled session, a 50% refund will be issued. The remaining 50% is retained to honour the preparation time held for your session.
Less than 24 hours notice
No refund. Cancellations made less than 24 hours before your session are not eligible for a refund. The full session fee is retained.
No-show
No refund. If you do not attend your session at the scheduled time without prior notice, no refund will be issued and the full session fee is forfeited.
Session completed
No refund. Once your session has taken place, it is not refundable. Every session is held with full presence and intention, and because channelled guidance is deeply personal, each person receives and integrates it in their own way and in their own time.
Cancelled by New Earth Atlantis
Full refund. In the rare event that New Earth Atlantis cancels a session, you will receive a full refund and will be offered priority rebooking at your convenience.
How to Cancel

You can cancel your session yourself using the link in your booking confirmation email, up to 24 hours before your scheduled session. You can also cancel by emailing New Earth Atlantis at newearthatlantis@gmail.com.

The time your cancellation is made online, or the time your email is received, is used to determine which refund applies. Refunds are processed personally by New Earth Atlantis — please see Refund Processing below.

Rescheduling

New Earth Atlantis understands that life circumstances can change. If you need to reschedule your session rather than cancel it entirely, you can do so using the link in your booking confirmation email, or by emailing newearthatlantis@gmail.com. Please do this as early as possible.

Rescheduling requests made more than 24 hours before the session will be accommodated where possible at no charge. Rescheduling requests made less than 24 hours before the session will be treated as a cancellation and the standard cancellation policy will apply.

Refund Processing

Approved refunds will be processed within 5–10 business days and returned to the original payment method used at the time of booking. Processing times may vary depending on your bank or payment provider.

New Earth Atlantis uses Stripe for payment processing. Refunds are subject to Stripe's standard processing terms.

Exceptional Circumstances

New Earth Atlantis recognises that genuine emergencies can arise. If you are unable to attend your session due to a serious unforeseen circumstance — such as a medical emergency or bereavement — please reach out directly. Each situation will be considered with compassion on a case-by-case basis.

New Earth Atlantis is committed to operating with integrity, compassion and respect for both the practitioner's time and the client's wellbeing. This policy exists to honour that commitment on both sides.
Consumer Rights

This refund policy is designed to operate in accordance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 of New Zealand. Nothing in this policy limits any rights you may have under New Zealand consumer law.

If you have any questions about this policy or your booking, please contact New Earth Atlantis via email at newearthatlantis@gmail.com before proceeding with your booking.